What You Need To Know About Business Intelligence Every business wants to be successful. That success always comes from growth. With most businesses, growth comes from customer retention and gaining new customers.   read more...

OLAP, An Alternative Technology Over Spreadsheets Are Spreadsheets Robbing your Enterprise of Competitive Advantage?   read more...

Is "Plan B" Ready? Business owners and entrepreneurs are, by nature, risk takers and adventurers. If we didn't have that "optimism gene" floating around, not much of any progress would ever get done     read more...

Success and Business Intelligence hand in hand A business without succes in some degree is not good. Succes comes from either growth in the number of customers or in the numbers of sales you do per customer   read more...

Balanced Scorecard: A Road Map for Executing Strategy Balanced Scorecard: A Road Map for Executing Strategy How can we align our people, processes, systems and relationships to strategy?   read more...

Managing Transformational Change within the Public Sector Pick up any public sector journal, read any sample of CPA reports and you will undoubtedly see reference to a Change or perhaps 'Transformational' Programme. Council departments are quickly becoming   read more...

How Do You Know You Are Getting Better? Use Data to Drive Improvement Every business wants to be successful. That success always comes from growth. With most businesses, growth comes from customer retention and gaining new customers.   read more...

Balanced Scorecard - Five Important Flaws In The Gem When Kaplan & Norton first promoted the idea of the Balanced scorecard back in 95 critics argued that the scorecard just didn't go far enough   read more...

Performance management: It's all in the timing! Those of you who are familiar with the theories of group behavior may have heard the expression "forming - storming - norming - performing"   read more...

Why You Need a Business Planning System Not a Business Plan When someone mentions business planning we have been conditioned to think about writing a business plan. There are hundreds of books and articles   read more...

So, why should a small company like mine use a Balanced Scorecard? When we created the first version of Dialog Strategy , back in the late ’90s, only Fortune 500 companies worked on implementing their scorecard systems based on our approach    read more...

Balanced Scorecard for Small Businesses: What's your true vision? Imagine closing your eyes and dreaming about your future for just a few minutes. What's it going to be like five to ten years down the road? What's happened to your company? What's happened to you?   read more...